Your First Visit

Your First Visit

Find out what to expect during your first visit with us by reading through the steps below.

Comprehensive Exam

Your first appointment will take about 90 minutes. You and your dentist will start by discussing your medical history and oral health needs. Your dentist will then complete a thorough examination of your gums, teeth, bite and jaws. This exam will include a series of dental x-rays and photos, and an oral cancer screening.

Treatment Plan

Based on your medical history and exam, your dentist will develop a comprehensive dental treatment plan for you, with hygiene and ongoing preventive care as the primary focus. Throughout your appointment, please feel free to ask your dentist or hygienist any questions you may have about your dental health and treatment options.

Oakmount Dental FAQs

Read these frequently asked questions to learn what to expect at our dental clinic.

• What kind of approach does your dental team take to patient care?

  When a patient needs a dental treatment at our clinic, we will always proceed with the least invasive treatment option possible based on the problem at hand.

  Our dentists and support team take a preventive approach to care, focusing on hygiene and ongoing maintenance first and foremost.

  We believe that patients who are knowledgeable and well informed about their dental health are better equipped to maintain good oral health in the long run, so patient education plays an important role in our approach as well.

• How can I book an appointment?

  If you would like to book a dental appointment, please contact our office during our regular business hours. If you prefer, you can also book your next appointment while you're here at the office.

  If you are having a dental emergency, please call us immediately, and we'll do our best to make room in our schedule to see you.

• How do I cancel or reschedule an appointment?

  If you need to cancel or reschedule an appointment, please call us or talk to us in person, rather than emailing. The sooner you let us know about the change of plans, the better. Knowing well in advance will allow us to open up the space in our schedule for another patient.

• Do you offer appointment reminders?

  In the days before your appointment, you will receive automated appointment reminders from us by either phone or email. If you must cancel or reschedule an appointment, please call us as soon as possible to let us know.

• Do you offer direct insurance billing?

  At Oakmount Dental, we accept most insurance plans. On your first appointment, please bring your insurance information with you, and we will be happy to submit your claim to your insurance company directly.

• Does your team speak languages other than English?

  Yes, we are proud to offer services in Cantonese, Hindi, Dari, Farsi, Mandarin, Punjabi, Korean, and Tagalog in addition to English.

• Do you offer extended hours?

  We know that scheduling dental appointments during regular working and school hours can sometimes be difficult for our patients.

  We open early most week days and offer evening hours on Mondays and Wednesdays so that you can get the dental care you need on a schedule that works for you. Our office hours are as follows:

  • Monday:12:00 pm - 08:00 pm
  • Tuesday:08:00 am - 05:00 pm
  • Wednesday:12:00 pm - 08:00 pm
  • Thursday:08:00 am - 05:00 pm
  • Friday:08:00 am - 05:00 pm
  • Saturday:Closed
  • Sunday:Closed

• My family is extremely busy. Can we book our appointments at the same time?

  Of course! We are happy to accept whole-family appointment booking for your convenience. Just contact our office, and we'll arrange a time that works for everyone.

• Do you offer dental services for kids?

  Of course! Our dentists and team love working with kids, and we offer a range of dental services to meet their unique dental health needs.

  Learn More

• What teeth whitening options do you offer?

  Our dentists can offer patients both in-office or at-home professional whitening treatments, depending on their needs and time constraints.

  Learn More

• What orthodontic treatments do you offer?

  At our Burnaby dental clinic, we provide Invisalign clear orthodontic aligners as an alternative to traditional metal braces for adults and teens with misaligned teeth.

  Learn More

• I'm really nervous about my appointment. How can your team help?

  We know that dental appointments can be stressful for many of our patients. Our friendly and compassionate team has a variety of systems and practices in place to help you relax during your appointments, and get the care you need.

  Learn More

• I grind my teeth in my sleep. How can you help?

  Our dentists offer custom made night guards to help protect your teeth and provide relief for the symptoms of bruxism.

  Learn More

• What should I do if I have a dental emergency?

  If you need immediate dental care, contact our office straight away during our regular business hours, and we'll make every effort to see you as soon as possible.

  Call Us Now: (604) 438-8238

New Patient Form*

Download, print, and fill out the following form ahead of your appointment.

New Patient Form

*IMPORTANT: Any form submitted by email must be encrypted, to ensure it is secure. By submitting an unencrypted email form, you are consenting to an unsecured email.
Alternatively, please print off the form, complete it, and bring it to our office.